Privacy Policy

New privacy policy effective from 25/05/2018

Our company (OPTOSTYLE-J.P. SICARAS & CO) operates in the field of selling optical products under the brand 'Glass of Brixton' (www.theglassofbrixton.com). For the purposes of this document, our company will hereinafter be referred to as "Glass of Brixton." This privacy policy describes the personal data we process when you use the Glass of Brixton websites (hereinafter the "Websites"). It also describes how we use, share, and protect your personal data, the choices you have regarding your personal data, and how you can contact us.

Who is responsible for processing your personal data?

The entity responsible for processing your personal data in connection with this privacy policy is the company with the name "OPTOSTYLE-J.P. SICARAS & CO" Your data is used only for processing purposes for which you have given your consent.

The processors of your data are located within the EU and are bound by Regulation 2016/679/EU (Regulation) and their contract with us, which ensures the security of your data and its processing in accordance with the consent you provide. Glass of Brixton has taken all necessary technical and organizational measures to ensure that your data is secure and that access to it is lawful.

What personal data do we collect and when

It is necessary to provide certain personal data for us to supply you with our products. For example, when you make purchases, contact our customer service, request to receive updates, participate in events or competitions, or use our websites.

This personal data includes the following:

• Contact details: full name, email, phone number, mailing address, and billing address.

• Personal details: city, date of birth, and purchase history.
• Personal preferences, such as your wish list and preferences related to marketing and cookies.

When interacting with our websites and application, certain data is automatically collected from your device or browser. More information about these practices can be found in the Cookies and Pixel Tags section of this privacy policy.

This data includes:

Cookies, IP addresses, referrer headers, browser identification data and its version, as well as web beacons and tags used for statistical collection.

Tools to manage what personal data we collect

When using our application and websites, we provide timely notifications and obtain your consent for certain practices. For example, we ask for your consent to use your location and send you notifications. We may obtain this consent through our websites and application or by using the usual consent mechanisms available on your device.

In many cases, your browser or mobile device platform provides additional tools that allow you to control when your devices collect or share certain categories of personal data. For example, your mobile device or browser may provide tools that allow you to manage the use of cookies or location sharing. We encourage you to familiarize yourself with and use the tools available on your devices.

Why and how we use your personal data

We use your personal data for the following purposes:

• To provide information about the websites, application, and services you request
• When you use the websites, we use your personal data to provide you with the product or service you have requested. For example, if you make a purchase on our website or participate in an event or promotional activity, we will use the contact information you provide to communicate with you about the purchase, event, or promotion. If you contact our customer service, we will use information, such as delivery or payment details or the product you purchased, to help resolve a problem or respond to your questions.
• In many cases, to use certain features on our websites and application, you may need to provide Glass of Brixton with additional data or additional consent for the use of specific features in a certain way. For example, to share content on social media, you may need to provide your login details for your social media accounts.

• To share information about our products, services, and events, as well as for other promotional purposes
• When you provide your consent, we will send you promotional communications and updates about Glass of Brixton products and events, as well as other promotional activities. You may opt out of these communications (opt-out) at any time after giving this consent.

If you are already a customer (if you have placed an order with us), we may use the contact information you provide to send you marketing updates about similar products, where permitted by applicable law (unless you have already chosen not to receive such content). In other cases, we request your consent to send you marketing information. We may use the information you provide to us, as well as information from other Glass of Brixton products or services—such as your use of the Websites, visits, or purchases made at Eye-Q stores, or your participation in events and competitions—to personalize our communication with you about products and services we believe may interest you.

• To operate, improve, and maintain our business, products, and services
• We use your personal data to operate our business. For example, when you make a purchase, we use this information for accounting, auditing, and other internal functions. We use personal data about how you use our products to improve your user experience, help identify technical issues and service problems, and manage our websites.

• To protect the rights, property, or safety of ourselves or others
• We may also use personal data about how you use our websites to prevent or detect fraud, abuse, illegal use, and violations of our Terms of Use, as well as to comply with court orders, government requests, or applicable law.

• For general research and analysis purposes
• We use data about how you use our websites and services to better understand consumer behavior and preferences. For example, we may use information about how visitors to Glass of Brixton websites search for and find products to understand better the best ways to organize and present product offerings in our online store displays.

• Other purposes: We may also use your personal data in other ways, and we will provide specific notices when we collect the data, while ensuring we obtain your consent where necessary.

Glass of Brixton shares your personal data with:

• Third-party service providers who process personal data on behalf of Glass of Brixton, such as for shipping and delivery, hosting, managing and maintaining our data, email and SMS distribution, research and analysis, managing Glass of Brixton’s promotional activities, as well as certain services and elements management. When we use third-party service providers, we enter into agreements that require them to apply appropriate technical and organizational measures to protect your personal data.
• Other third parties, to the extent necessary for the following purposes: (i) compliance with government requests, court orders, or applicable law, (ii) prevention of illegal use of our Websites or violations of the Terms of Use of our Websites and policies, (iii) our protection against third-party claims, and (iv) assisting in the prevention or investigation of fraud (e.g., counterfeiting).
• We may also transfer personal data we hold about you in the event of a sale or transfer of all or part of our business or assets (such as in the case of reorganization, transfer, division, dissolution, or liquidation).

Protection and Management of Your Personal Data

Encryption & Security

We use a variety of technical and organizational security measures, including encryption tools and identity verification, to maintain the security of your personal data.

International Data Transfer

Personal data we collect (or process) in the context of our Websites will be stored in Greece and other countries within the EU. Some of the recipients with whom Glass of Brixton shares your personal data may be located in countries other than where your data was originally collected.

Retention of Your Personal Data

We retain your personal data as long as needed to fulfill the purposes outlined in this privacy policy (unless a longer retention period is required by applicable law). Generally, this means we will retain your personal data for a period of ten (10) years. For personal data related to product purchases, we retain these data for a longer period to comply with our legal obligations (such as tax and commercial law and for warranty purposes).

Your Rights Regarding Your Personal Data

You have the right to request: (i) access to your personal data, (ii) an electronic copy of your personal data (portability), (iii) correction of your personal data if it is incomplete or inaccurate, or (iv) deletion or restriction of your personal data under certain circumstances provided by applicable law. These rights are not absolute, as they may be limited, e.g., by tax law. If we have obtained your consent for processing your personal data, you have the right to withdraw that consent at any time.

If you would like to request a copy of your personal data or exercise any other rights, please contact us using the contact details in the "Questions and Comments" section below.

Opting Out of Marketing Communications

You can choose to opt out of receiving Glass of Brixton marketing communications. Alternatively, you may contact us directly.

Cookies and Pixel Tags

Glass of Brixton collects information, which may include personal data, from the web browser you use when interacting with our Websites. We use various methods, such as cookies and pixel tags, to collect this information, which may include (i) your IP address, (ii) your cookie identification number and information about your cookies, as well as whether your device has software to access certain features, (iii) your device identification number and device type, (iv) domain, browser type, and language settings, (v) operating system and system settings, (vi) country and time zone, (vii) previous website visits, (viii) information about your interaction with our Websites, such as click counts, purchases, stated preferences, and (ix) access times and related URLs.

We use cookies to track customer use of our Websites and understand customer preferences. This enables us to provide services to our customers and improve their online experience. We also use cookies to obtain aggregated data on site traffic and interactions, identify trends, and gather statistics to improve our Websites.

Using Glass of Brixton Websites with Third-Party Products and Services

If you choose to interact with Glass of Brixton on third-party social media platforms, the data that remains there is governed by the policies of those platforms.

Our Websites may provide links to other websites (third parties) for your convenience or information. These linked websites have their own privacy notices or policies, which we strongly recommend you read. To the extent we do not own or control any linked websites or apps, we are not responsible for their content, use, or privacy practices.

Changes to Our Privacy Policy

Applicable laws and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Websites. If we make significant changes to the way we process your personal data, we will provide you with prior notice or, where required by law, seek your consent to implement these changes. We strongly encourage you to read our privacy policy and stay informed about our practices.

Questions and Comments

We are available to answer any questions, comments, or concerns you may have about our privacy policy and privacy practices. If you wish to submit a comment, have a question or concern, or wish to exercise your rights regarding your personal data, please contact our Customer Service or Data Protection Officer at the email address: sales@theglassofbrixton.com.

If you contact us through a private complaint, it will be evaluated with a view to resolving the issue promptly and efficiently and will be responded to within 30 days at the latest. You also have the right to file a complaint with the relevant supervisory authority in your country of residence.